Ordering Info/Returns

  • Please allow for a one week production time; all pieces are made to order

CUSTOM ORDERS

  • Please contact hello@ericalealjewellery.com with all of your custom requests. I love sourcing unique gemstones and creating bespoke designs that cater to you or someone special in your life

SIZING

  • All rings are made in North American ring sizes. To convert your ring size to the North American equivalent please refer to this chart.
  • To be certain you're ordering the right ring size it's best to have your finger sized in person by a professional jeweller. 
  • If this isn't an option, you can use a printable ring sizing template like this to determine ring size. Make sure you're printing at 100% scale.
 SHIPPING/FEES
  • Items are shipped via Canada Post or FedEx.
  • Cost of shipping is paid for by the customer.
  • International orders are subject to customs and duty which are not the responsibility of Erica Leal Jewellery.

CARE

Brass and Bronze Jewellery

  • Brass is a lovely metal, but if you are sensitive to some metals, it might be within your best interest to consider silver or gold jewellery.
  • It’s not recommended to frequently get your brass jewellery wet, to exercise in it or wear it to bed.
  • The best way to keep brass jewellery tarnish free is to store it in the airtight container or bag.
  • Use gentle dish soap, lukewarm water and a cotton swab to clean your brass jewellery. Use a silver polishing cloth to bring back the shine to your piece.
  • Do not use anything abrasive to clean your jewellery.

Silver jewellery

  •  Tarnish is a dark layer that forms over time on the surface of metal when it's exposed to the elements. Therefore, it is recommended to store your silver jewellery in a sealed plastic bag and to avoid getting it wet.
  • To clean your silver jewellery, use non-abrasive dish soap, lukewarm water and a soft toothbrush or cotton swab. Use a silver polishing cloth to bring back the shine to your jewellery quickly. 

RETURNS  

Please contact hello@ericalealjewellery.com if you would like to make an exchange. 

  • Exchanges are accepted within 5 days of receiving an order as long as the product has not been worn or damaged.
    • The customer is responsible for return shipping (padded envelope) and/or additional labour or material costs involved in an exchange.
    • Please contact us if you have any further questions regarding returns.
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