• Please allow for one week production time; all pieces are made to order

Custom orders

• Please contact hello@ericalealjewellery.com with all of your custom requests. Always happy to make a piece specifically for you or someone special in your life. 

Sizing

• All rings are made in North American ring sizes. To convert your ring size to the North American equivalent refer to this chart.
• To be sure you're ordering the right ring size it's best to have your finger sized by a jeweller nearby. 
• If this isn't an option, you can use a printable ring sizing template like this to determine ring size. Make sure you're printing at 100%, or the scale will be off. 

Shipping

• Items are shipped via Canada Post or FedEx.
• Cost of shipping is paid for by the customer.
• International orders are subject to customs and duty.

Care

Brass and Bronze Jewellery

• Brass is a lovely replacement for gold, but if you are sensitive to some metals, it might be within your best interest to consider silver jewellery.
• It’s not recommended to frequently get your brass jewellery wet, to exercise in it or wear it to bed.
• The best way to keep brass jewellery tarnish-free is to store it in the airtight plastic bag provided.
• Use gentle dish soap, lukewarm water and a cotton swab to clean your brass jewellery. Use a silver polishing cloth to bring back the shine to your piece.
• Do not use anything abrasive to clean your jewellery.

Silver jewellery

•  Tarnish is a dark layer that forms over time on the surface of the metal when it's exposed to the elements. Therefore,  it is recommended to store your silver jewellery in a sealed plastic bag and to avoid getting it wet.
• To clean your silver jewellery, use non-abrasive dish soap, lukewarm water and a soft toothbrush or cotton swab. Use a silver polishing cloth to bring back the shine to your jewellery quickly. 

Returns  

Please contact hello@ericalealjewellery.com if you would like to make an exchange. 

• Exchanges are accepted within 14 days of receiving an order as long as the product has not been worn or damaged.

• The customer is responsible for return shipping (padded envelope) and/or additional labour or material costs involved in an exchange.
• Please contact us if you have any further questions regarding returns.