Ordering Info


  • Please allow for one week production time, all pieces are made to order

Sizing

  • To be certain you're ordering the right ring size it's best to have your finger sized by a jeweller nearby.
  • If this isn't an option you can use a printable ring sizing template like this to determine a ring size. Make sure you're printing at 100% or the scale will be off. 

Shipping

  • Items are shipped via Canada Post or FedEx
  • Cost of shipping is paid for by customer
  • International orders are subject to customs and duty.

Care

Brass and Bronze Jewellery

  • Brass is a lovely replacement for gold but if you are sensitive to some metals it might be within your best interest to consider silver jewellery
  • It’s not recommended to frequently get your brass jewellery wet, to exercise in it or wear it to bed.
  • The best way to keep brass jewellery tarnish-free is store it in the air tight plastic bag provided.
  • Use a gentle dish soap, lukewarm water and cotton swab to clean your brass jewellery. Use a silver polishing cloth to bring back the shine to your piece.
  • Do not use anything abrasive to clean your jewellery.

Silver jewellery

  •  Tarnish is a dark layer that forms over time on the surface of metal when it is exposed to the elements. Therefore,  it is recommended to store your silver jewellery in a sealed plastic bag and to avoid getting it wet.
  • To clean your silver jewellery use a non-abrasive dish soap, lukewarm water and a soft toothbrush or cotton swab. Use a silver polishing cloth to quickly bring back the shine to your jewellery. 

Returns  

Please contact hello@ericalealjewellery.com if you would like to make a return. 

    • Returns are accepted within 7 days of receiving you purchase as long as the product has not been worn or damaged.
    • Exchanges are accepted within 14 days of receiving an order as long as the product has not been worn or damaged.
  • The customer is responsible for return shipping (padded envelope) and/or additional labour or material costs involved in an exchange.
  • Please contact us if you have any further questions regarding returns.
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Custom orders

 

  • At the moment we are not accepting custom orders.