Ordering Info
- Please allow for one week production time; all pieces are made to order
Custom orders
- Please contact hello@ericalealjewellery.com with all of your custom requests. Always happy to make a piece specifically for you or someone special in your life.
Sizing
- All rings are made in North American ring sizes. To convert your ring size to the North American equivalent refer to this chart.
- To be sure you're ordering the right ring size it's best to have your finger sized by a jeweller nearby.
- If this isn't an option, you can use a printable ring sizing template like this to determine ring size. Make sure you're printing at 100%, or the scale will be off.
Shipping
- Items are shipped via Canada Post or FedEx.
- Cost of shipping is paid for by the customer.
- International orders are subject to customs and duty.
Care
Brass and Bronze Jewellery
- Brass is a lovely replacement for gold, but if you are sensitive to some metals, it might be within your best interest to consider silver jewellery.
- It’s not recommended to frequently get your brass jewellery wet, to exercise in it or wear it to bed.
- The best way to keep brass jewellery tarnish-free is to store it in the airtight plastic bag provided.
- Use gentle dish soap, lukewarm water and a cotton swab to clean your brass jewellery. Use a silver polishing cloth to bring back the shine to your piece.
- Do not use anything abrasive to clean your jewellery.
Silver jewellery
- Tarnish is a dark layer that forms over time on the surface of the metal when it's exposed to the elements. Therefore, it is recommended to store your silver jewellery in a sealed plastic bag and to avoid getting it wet.
- To clean your silver jewellery, use non-abrasive dish soap, lukewarm water and a soft toothbrush or cotton swab. Use a silver polishing cloth to bring back the shine to your jewellery quickly.
Returns
Please contact hello@ericalealjewellery.com if you would like to make an exchange.
- Exchanges are accepted within 14 days of receiving an order as long as the product has not been worn or damaged.
- The customer is responsible for return shipping (padded envelope) and/or additional labour or material costs involved in an exchange.
- Please contact us if you have any further questions regarding returns.